In the past, communications service providers (CSPs) have had to be flexible. They are lifelines and vital means of keeping people linked. CSPs continue to face commercial and other constraints that will necessitate significant changes beyond simply delivering connections in order to capture new revenues and business possibilities and stay pivotal to the digital future. Deploying a digital BSS for telecom is an effective way to achieve this transformation.
What is the role of a digital BSS platform in this transformation?
A modern telecom company will adopt a cloud-native, open, digital architecture that is API and data-driven to monetize future 5G network investments. It will heavily rely on AI, analytics, and automation to anticipate and respond to new customer demands, as well as to make back-end processes more controlled and productive. CSPs who do not modernize by adopting digital BSS solutions will lose out on a significant proportion of the billions in potential new revenue possibilities that are being created.
Telcos’ IT systems will need to be transformed, which involves implementing an open, standards-based, modular, and cloud-native foundation that allows sophisticated management, automation, and a modernized, integrated digital BSS platform.
Telcos will be able to attract more consumers, establish novel revenue sources, and drive expansion by using the tremendous 5G network speed. In this changing context, a telecom digital BSS solution will be even more important for telecoms than earlier network generations. With the potential of 5G and the proper infrastructure in place, telecom companies can grow their operations, engage more consumers, and increase revenue.
Most CSPs’ existing systems are unable to support the objective of becoming a modernized teleco business. Legacy systems frequently give insufficient customer and service data, or the data is dispersed across separate silos in various departments. In order to overcome the limitations of legacy systems, investing in a telecom digital BSS platform is essential for telcos.
Here is how a telecom digital BSS solution can facilitate the transformation from telcos to modern telecom companies.
- Manage all customer-facing operations of the company.
- Monitor, evaluate, and automate various activities
- Order management, invoicing, customer relations, income, and creation of novel products.
- Maintain client communication and improve their overall experience.
Telco Transformation – Going Digital
For transformation of a traditional telco business into a digital one entails shifting the conventional telecom business strategy to a more technological focus and, as a result, becoming more aligned with a cloud-native architecture. This transition from a conventional telecom business to a modernized telecom company will also provide benefits, such as allowing telcos to innovate more readily, simplify, optimize, and boost automation, and grow at a higher scale much more efficiently.
A telecom digital BSS platform drives digital transformation by providing telcos with the tools they need to become less reliant on third party partners while also stimulating innovation and fostering company growth. This is the reason any telecom company that is seeking transformation needs to adopt one of the best digital business support systems. If you are running a telecom company and not yet using the best digital business support system for your company, then this is the high time to switch to it.
Automation in sales and channel operations is one of the key transformation initiatives being undertaken by CSPs around the world. Ventas is an integrated sales and distribution platform that combines key functions such as distributor management, inventory management, point-of-sale, commission management, advanced data visualization and BI, sales force management and knowledge management. The telecom sales and distribution platform is based on a cloud-native architecture and consists of a set of microservices that provide feature-level scalability, flexibility in feature development, and easy integration with the telecom operator’s existing application landscape.
Venta’s Inventory Management enables creation and management of serial and non-serial assets and resources residing in a telecom provider’s distribution ecosystem. The complete telecom distribution management platform supports hosting of physical, digital, and logical assets and resources such as SIMs, devices, numbers, vouchers, IP addresses, brochures, and more. It’s flexible asset management capabilities offers a template-based approach to hosting metadata for various assets and resources. Combined with the ability to manage channel partners and the operator’s ERP platform, the solution enables a seamless flow of goods across the distribution chain by providing real-time asset tracking and lifecycle management. This helps in streamlining and automating sales and distribution functions.
Sales and channel Partner Management enables telecom operators to centrally create and manage sales partners across direct and indirect channels and their hierarchies. The platform provides an intuitive user interface and role-based access to create sales territories via integrated geo maps, create channel hierarchies per territory, seamlessly integrate channel partners into the platform, and define policies for different sales and distribution channels.
Author works in a company that offers the best technology tools and platforms to telcos and CSPS. Some of the major tools offered to telcos are the digital BSS platform, VAS consolidation platform, Telecom IoT platform, telecom sales and distribution platform, telecom network solution, and more.